Rental Duration & Returns
- Standard rental period is 7 days for one-time rentals and monthly for subscriptions and corporate plans.
- Ties must be returned to designated drop-boxes or via mail (if applicable) by the return date noted in your order.
- Late returns will incur a $2/day late fee per tie, up to the replacement cost.
Damage & Loss Policy
- Minor wear is expected, but ties returned with permanent stains, tears, or damage beyond repair will be considered lost.
- A $25 replacement fee per tie will apply for lost or irreparably damaged items.
- We recommend keeping ties away from food, drinks, smoke, and heavy cologne/perfume.
Cancellation Policy
- Orders can be canceled up to 24 hours before your scheduled rental start date for a full refund.
- Cancellations made within 24 hours of the start date may receive store credit at our discretion.
- Subscription cancellations must be made 5 days before the next billing cycle to avoid charges.
Cleaning & Hygiene
- Do not attempt to wash or iron ties yourself. All ties are professionally cleaned and sanitized after every rental.
- Please return ties untied and unfolded in the original packaging or drop-box sleeve.
- If a tie is returned heavily soiled (e.g., food spills, sweat), an extra cleaning fee of $3 may apply.
General Wear Guidelines
- Handle ties with care: remove before eating, avoid rough surfaces or pinning.
- Keep away from direct sunlight for extended periods to prevent fading.
- Tie styles (Windsor, Half-Windsor, Four-in-Hand) can be found on our website for proper wear tips.